Privacy Policy


If an item ordered is unavailable, we will contact you. If you wish to cancel the order we will promptly refund your payment to your credit card or Paypal account. Please note that sometimes it may takes a number of days for the transfer of funds to appear on your statement.

10% Goods and Services Tax (“GST”) applies to sales to addresses within Australia and is included in the Australian Dollar advertised price of each item.

Overseas Shipments
Shipments overseas might be subject to duties and taxes specific to the country of destination and these are the responsibility of the customer. It is against the law to understate the value of items we sell and we will not do this in any circumstances.

You will be charged in Australian Dollars.

Privacy Policy

Keeping your information private is something that The Music Place takes seriously. We want you to visit our site with confidence and without any unanswered questions. Our privacy policy is here so that you know exactly how we gather information and what we do (and will not do) with that information.

On The Music Place website, we’ve got a few links to other sites; that’s just part of operating on the web. As such, The Music Place isn’t responsible for the privacy practices or the content of these other web sites. We would expect that you’ll have no issues with them, but we want you to be aware of this possibility.

The Music Place complies with the Commonwealth of Australia Privacy Act 1998 and does not disclose personal information other than to facilitate the purchase and supply of products or services from The Music Place or where required to by law. Information held is stored securely.

Server Logging & Website Cookies

Each customer’s computer uses an IP (Internet Protocol) address when they are online, which is logged by our server. We use your IP address to identify your web site use, assist in the ordering process, help diagnose any problems with your order and our server in general, and to gather broad demographic information such as visitor numbers.

Our website also uses cookies. Cookies are small text files a website stores on your computer and which are used to recognise repeat customers and enhance their experience when they return to the web site, storing information about you and your preferences. Only the information that you provide, or the choices you make whilst visiting the website can be stored in a cookie. For example, a cookie cannot determine your e-mail address unless you choose to enter it into the appropriate field.

Allowing a website to create a cookie does not give the The Music Place website or any other website access to the rest of your computer, and only the website that created the cookie can read it. Cookies allow you to take advantage of the best features offered by websites.  If you prefer, you can set your web browser (such as Internet Explorer) to notify you when a site is using a cookie and/or to refuse it. Click here to find out more about cookies, a standard feature of many web sites.

How We Collect Customer Information

The Music Place also gathers information about customers through:

  • Shopping cart order forms
  • My Account contact profile update form
  • Promotional contests (an opt-in choice)
  • Newsletter registration form (an opt-in choice, opt-out is available on every newsletter email)
  • Contact Us email form

How We Use This Information

The information we obtain from you is used for these purposes:

  • To process payments for product purchases and send you items you have ordered
  • To contact you if necessary (regarding your purchase or contact details provided)
  • To generate purchasing statistics from online surveys and competitions (an opt-in choice)
  • To contact you if you win a competition (an opt-in choice)
  • To send you information about our company/products and promotional material from some of our partners (if you join one of our mailing lists, an opt-in choice)
  • To answer any general queries you submit via our contact us email form


Our ABN is 17 620 820 297

The Music Place is a registered trading name of Sounding Grace Pty Ltd.