Returns & Refunds

Our goal is your musical satisfaction.

New Products:

If you’re not satisfied with your selection, then neither are we. If for any reason you’re not completely satisfied with your purchase of a new item, simply return it in its original condition within 30 days of purchase (see below for exceptions ) and we’ll give you a full refund. Simple as that. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge.  Your refund will be processed in a timely manner upon successful evaluation of your returned item from our trained professionals. Refunds are made for product value only, excluding freight charges. If you received Free Shipping on your order, the value of this uncharged shipping cost will be deducted from your refund.

Secondhand Products:

If you’re not completely satisfied with your purchase of a used item, simply return it in its original condition within 14 days of shipment and we’ll give you a full refund. Items not returned in original condition are subject to a return handling charge.  Select used items are not returnable.

Examples of Exceptions:

The following items are returnable only if defective OR unopened – reeds, electronic goods, tubes, earbuds, earplugs, recorders, tin whistles,  harmonicas, drumsticks,  sheet music, cleaners, lubricants, polishes and polishing cloths. Software/soundware, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. All returned woodwind and brass instruments incur a $20.00 sanitisation fee. Returned mouthpieces incur a $10.00 sanitising fee.

To request a return, please contact our staff directly:

03 9699 9099

support@musicplace.com.au